The Marin StitchWorks team

Have questions? Here are a few of the things we have been asked. Maybe they will help answer your problem, if not - call us. We also have a page devoted to questions specifically related to the embroidery process, click here to view it.

Frequently asked questions

What is the minimum quantity I can order?
One! We can't do any better than that.

What about set up charges?
We don't make any charge to set up our machinery to run your design, however there may be a fee for the initial digitizing of that design when we first get your artwork. Charges obviously vary according to the size and complexity of the job. A typical left chest corporate or club logo might run at $60-80 but in some cases we will waive the charge. The best thing is to contact us and find out.

What payment methods do you accept?
Through our secure payment gateway we can accept Visa, MasterCard, American Express, Diners Club, Discover and JCB. Checks can be mailed to us, although that may delay your order while we wait for clearance. Cash is also very acceptable, but not in the mail, please!

Is my credit card information safe?
Once you reach the checkout stage on our site you are transferred to our payment processor Your credit card details are safely dealt with on their SSL encrypted servers with the most up to date security features available. They have processed over $175 million in payments already in 2004, so you can be confident in your security. At no time does your confidential information pass to us, or anyone else outside the banking system Learn more....

Why do you ask to place a cookie on my computer?
We simply do that so our system can remember you on your next visit, and have your billing and shipping details filled out for you already. I you choose not to check the box everything will still work, you will just have to complete your name and address information again for future orders. We will not bombard you with spam, nor will we pass your information to anyone else if you check the box - it's just to make your life easier.

When will my order ship?
Typically, your order will be ready in a week to ten days and will ship by USPS Priority Mail with delivery confirmation, taking about two days to arrive. If you need something sooner let us know and we will try to push it through more quickly. We also offer USPS Express Mail for those urgent orders. You can check your order status through this site at any time with your order number, just click the order status button on the left menu or click here.

What are the costs for shipping and packing?
We offer USPS Priority Mail and USPS Express Mail as our principal shipping methods. You are charged for the actual shipping cost at the checkout stage, based on your zip code and the weight of your order. There are no inflated shipping costs and no charge for packing. For example any order up to one pound weight costs just $3.85 to ship within the US via Priority Mail. Large orders may ship via UPS or FedEx.

How about tax?
Products shipped to addresses in California will be charged state tax at 7.25%. No tax is applied on shipments to other destinations. Orders shipped to outside the United States may be subject to local taxes or import duties.


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