The Marin StitchWorks team

We have set out here our most frequently asked questions specifically regarding the embroidery process, for questions related to ordering and payment click here for our general faq page.

Embroidery process questions

What type of artwork do you need?
We can work with almost any type of artwork, although the better the quality of the original the better the results you can expect on the finished item. The simplest way to get it to us is by e-mail. File size is not a problem - the bigger the better - as our high speed network just loves high resolution illustrations. We prefer to work with vector based design files such as those from Adobe Illustrator (.ai) or Corel Draw (.cdr). If this is not available then we are happy to accept file formats such as .jpg .eps .psd .psp .bmp .tif .pdf, if in doubt send it anyway and we'll see what we can do with it. Otherwise black and white camera ready artwork sent by mail will be fine. Sketches on the back of napkins don't work too well, but if it's all you have we'll pass it to our designer who can create artwork for you - send it to us and we will let you have a quote.

How about colors?
We have just about every color under the sun available - well over 300. We have a color card here on this site (click here to view) or we can try to match a Pantone number or sample swatch. Or we can choose for you. Once we have your colors selected we will use the same shades on all future orders. You can have up to 15 colors in any one design.

What lettering fonts can I choose from?
We have over 75 ready made embroidery fonts to choose from. However, not all are suited to typical left chest or cap designs where small letters are required. We have selected a few that work particularly well in these applications - if you need something different then let us know. We can also reproduce any TrueType or OpenType font in your design but there are extra digitizing costs for for this. We will have examples of available fonts on this site soon.

Will I see my design before it is sewn out?
We can e-mail a scan of the design for your approval, before we go into production. Alternatively, if you have more time, we can mail a sample to you.

How should I care for my embroidered garment?
We generally use the best polyester thread which will survive all normal washing and dry cleaning. Industrial laundering and bleaching agents are fine, when used on the entire garment, as is ironing with moderate heat (ideally on the reverse side), through a cloth. Check the care label though, as the base garment may not stand up to the same degree of brutality as our embroidery does!


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