Embroidery process questions
What type of artwork do you need?
We can work with almost any type of artwork, although the better the
quality of the original the better the results you can expect on the
finished item. The simplest way to get it to us is by e-mail.
File size is not a problem - the bigger the better - as our high
speed network just loves high resolution illustrations. We
prefer to work with vector based design files such as those from
Adobe Illustrator (.ai) or Corel Draw (.cdr). If this is not
available then we are happy to accept file formats such as .jpg .eps
.psd .psp .bmp .tif .pdf, if in doubt send it anyway and we'll see
what we can do with it. Otherwise black and white camera ready artwork
sent by mail will be fine. Sketches on the back of napkins
don't work too well, but if it's all you have we'll pass it to our
designer who can create artwork for you - send it to us and we will
let you have a quote.
How about colors?
We have just about every color under the sun available - well over
300. We have a color card here on this site (click here to view) or we can try to match a Pantone number
or sample swatch. Or we can choose for you. Once we have
your colors selected we will use the same shades on all future
orders. You can have up to 15 colors in any one design.
What lettering fonts can I choose from?
We have over 75 ready made embroidery fonts to choose from. However,
not all are suited to typical left chest or cap designs where small
letters are required. We have selected a few that work
particularly well in these applications - if you need something
different then let us know. We can also reproduce any TrueType or OpenType font in
your design but there are extra digitizing costs for for this. We will have examples of available fonts on
this site soon.
Will I see my design before it is sewn out?
We can e-mail a scan of the design for your approval, before we go
into production. Alternatively, if you have more time,
we can mail a sample to you.
How should I care for my embroidered garment?
We generally use the best polyester thread which will survive all normal washing and dry
cleaning. Industrial laundering and bleaching agents are fine,
when used on the entire garment, as is ironing with moderate heat
(ideally on the reverse side), through a cloth. Check the care label though, as
the base garment may not stand up to the same degree of brutality as
our embroidery does!